Warranty

Limited Warranty

FirehoseToys.com and/or Outward Ideas, LLC. (“Seller” or “the Seller”) warrants its products to be free from defects in workmanship under normal usage during the first 14 days.  Normal usage does not include destruction via either canine of firearm.  In the event of such defects within the warranty period, the Company will, at its option, replace or recondition the product less shipping and handling costs.  This remedy shall be effective only if the product has not been subjected to misuse or abuse, was never modified, altered or repaired by anyone other than the Seller, and was not damaged by freezing, corrosion, degradation or other adverse conditions.  Seller shall not be responsible for any incidental, special or consequential damages, including without limitation, the cost of repairing or replacing other property which is damaged, or any other circumstances over which the Seller has no control.  The Seller also reserves the right to modify, alter or improve its product, or parts thereof, at any time without incurring an obligation to notify or modify, alter, improve or replace any product, or parts thereof, previously sold. If, on any occasion, Seller waives any term or condition, this waiver is not to be construed as a continuing waiver.  Some States do not allow or have other parameters governing limitations on how long an implied warranty lasts, and some States do not allow the exclusion or limitation of incidental or consequential damages. This Limited Warranty gives you specific legal rights, and you may have other rights that vary from State to State. You should consult applicable state laws to determine your rights.

THE WARRANTY SET FORTH HEREIN ABOVE AND BELOW IS GIVEN EXPRESSLY AND IS THE ONLY WARRANTY GIVEN BY THE COMPANY WITH RESPECT TO THE PRODUCT. THE COMPANY MAKES NO OT HER WARRANTIES, EXPRESS OR IMPLIED. THE COMPANY HEREBY SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

 

Terms & Conditions

 

All sales are subject to the Standard Terms and Conditions set forth on FirehoseToys.com.  These terms include the following:

 

 

Returned Goods

No material shall be returned without authorization. When credit is issued it will be at the price charged, less handling charges based on costs of reconditioning, boxing, etc. Products that are special order are not returnable. No merchandise will be accepted by Seller as a return unless such return is authorized in writing by Seller.  Contact seller for RGA requests.

 

Returned Goods Procedure

 

  • Specials or custom-made products are not considered normal stock and therefore cannot be returned, except in case of manufacturer’s defect reported within 14 days.
  • RGA is invalid if referenced product is not received within 30 days of an RGA issue date.
  • Seller reserves the right to deny, nullify or cancel an RGA at its discretion.
  • The product in claim and/or its installation should not be modified before review by Seller; alteration of the alleged product voids the warranty.
  • Seller shall not be responsible for shipping errors reported 5 days after receipt of material.